Efficient Support Ticket Escalation: 8 Lessons from WP Media and RankMath

Increasing efficiency: the common engineering leader’s mission As I became in charge of the engineering departments of WP Media and RankMath at different points in my career, I faced a similar request: to improve the engineering team’s efficiency. The brief seemed straightforward – help the team deliver more features, faster. […]

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AI for Engineering Leaders: How I Finally Focus on Real Leadership

The tech world buzzed this year with endless discussions about AI transforming software development. Every day, new headlines appeared about developers boosting productivity with GitHub Copilot or debating whether or not AI would replace developers. Yet, in this flood of coverage, I did not see much about how AI can […]

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Diff coverage: A refined approach to the unpopular code coverage metric.

Thankfully, writing tests for a codebase is now a commonly adopted practice in tech: it helps to ensure that the code behaviors remain as expected over time, avoids regressions, and overall improves quality and stability. Developers who write tests quickly come to the following questions: “Am I doing this right? […]

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Data without data teams: 3 simple approaches for small companies to leverage their data

Even small companies have data Data can be a great asset for product-oriented companies, especially in Tech: it brings a bit of factual input in volatile, uncertain, complex, and ambiguous (VUCA) environments. A few companies understood this early on such as Facebook, Google, Netflix, and LinkedIn, a bit more than […]

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From traditional software to SaaS: turn data into success

SaaS enables data-oriented companies I don’t know any fellow Tech workers that never heard about Software-as-a-Service (SaaS): a large majority of us work in companies that either sell SaaS, either considering moving from traditional software to SaaS. While some implications are often well understood, such as recurring revenues, getting the […]

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