Efficient Support Ticket Escalation: 8 Lessons from WP Media and RankMath

Increasing efficiency: the common engineering leader’s mission As I became in charge of the engineering departments of WP Media and RankMath at different points in my career, I faced a similar request: to improve the engineering team’s efficiency. The brief seemed straightforward – help the team deliver more features, faster. […]

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AI for Engineering Leaders: How I Finally Focus on Real Leadership

The tech world buzzed this year with endless discussions about AI transforming software development. Every day, new headlines appeared about developers boosting productivity with GitHub Copilot or debating whether or not AI would replace developers. Yet, in this flood of coverage, I did not see much about how AI can […]

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